Responsible gambling

Responsible Gaming at Casino Extra

At Casino Extra, we prioritize player well-being and safety above all else. We understand the risks associated with online gaming and want to ensure that our players have a fun and responsible experience.

Tools for Responsible Gamers

1. Deposit Limits: Players can set their own deposit limits directly within their account or request stronger measures via customer support.
2. Time-Outs (Cooling-Off Period): Request temporary self-exclusion from playing to cool off or reflect on gaming habits.
3. Self-Exclusion: Longer-term exclusion periods for those who feel the need for a break.

Links to Support Organizations

We believe in providing our players with access to resources that can help them if they experience problems related to gambling:

• GamCare: The leading independent provider of information, advice and support for anyone affected by problem gambling.
• Gambling Therapy: An organization offering free online and phone based support to gamblers.

Responsible Gaming Policy

As an offshore licensed casino, we are not bound by the same regulations as Canadian provincial sites. However, we still adhere to our own responsible gaming policy, shaped by industry norms and best practices. This means that while we don't offer automated protections like mandatory deposit limits, our customer support team is always available to help with issues related to problem gambling.

Player Wellbeing

• Responsible Gaming Hotline: Contact our dedicated hotline for advice on setting deposit limits or cooling-off periods.
• Gaming Awareness: Regularly review your gaming habits and set realistic goals. It's okay to take breaks – we want you to enjoy yourself, not over-expend!
• Self-Assessment Tools: Take quizzes to understand your relationship with gaming.

Resources for Canadians

If you need more information or support on responsible gambling in Canada, please visit the following resources:

• The Canadian Centre on Substance Use and Addiction (CCSA)
• Problem Gambling Ontario
• Quebec's Responsible Gaming Program

At Casino Extra, we encourage our players to play responsibly. If you're concerned about your gaming habits, or if someone close to you is struggling with problem gambling, there are people available 24/7 to offer support.

Please don't hesitate to reach out – your wellbeing is what matters most to us!